TBF has sponsored Britain’s top station employee award at this year’s Rail Network national staff awards held in Birmingham recently. East Coast customer service assistant Richard Millbank was named as Britain’s top station employee after he tried to save the life of a seriously ill passenger.
Richard received a call for a qualified First Aider while on duty as information co-ordinator at York station on Sunday, 12 June 2011. An elderly man had collapsed following a heart attack in the station subway. Having comforted his family who were naturally frightened and concerned for his welfare, Richard attempted cardiopulmonary resuscitation (CPR) and used one of the defibrillators kept on the station to try to restart the man’s heart following his cardiac arrest. Richard’s efforts were sadly in vain, however, as the man did not survive. His family returned to York station a few weeks later to thank Richard personally for his efforts to save him.
East Coast’s Station Manager at York, Phil Crow, said: “The judges were clearly impressed by Richard’s calm and comforting approach to a very difficult situation. Richard is a caring and very helpful team member at York station and we’re delighted that his dedication in helping passengers every day has been deservedly recognised at national level.” Richard was presented with a glass trophy and £1,000 cash at the fifth national Railstaff Awards. These are held each year to recognise rail workers who go the extra mile to help passengers.
Presenting the award, John Sheehy, manager for TBF, said it was an honour to present our first national rail staff award to such a dedicated, determined and professional member of railway staff. Our picture shows Richard Millbank (left) receiving his award from John Sheehy of the Transport Benevolent Fund, who sponsored the award, with Colin Flack, Chief Executive of Rail Alliance the awards presenter.
Photo: Jonathan Webb. Story and picture from Rail.co global rail news